Shipping and Refund Policy

A legal disclaimer

At Malawi Cane Collection, we take pride in delivering high-quality, handcrafted cane furniture to your doorstep.

Shipping Policy

Processing Time:

• Orders are usually processed within 5 - 7 business days.

• Custom or made-to-order items may take longer.

Domestic Shipping:

• Delivery typically takes 5 - 14 business days, depending on location.

International Shipping:

• Standard international deliveries may take 3 - 6 weeks.

• Bulk or container shipments may take 6 - 8 weeks, depending on stock availability, port clearance, and shipping conditions.

Duties & Taxes:

• Customers are responsible for any import duties, taxes, or customs fees. Please check your local regulations before placing an order.

Shipping Costs:

• Calculated at checkout for standard orders or quoted separately for bulk/container orders.

Tracking:

• A tracking number will be emailed once your order has shipped.

Damages During Shipping:

• We take great care in packaging our products.

• If your order arrives damaged, contact us within 48 hours of delivery with photos, and we will resolve the issue.

Refund & Return Policy

Because our cane furniture is handcrafted, small variations in color, shape, or finish may occur — these are part of its natural beauty and not considered defects.

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Returns:

• Accepted within 14 days of delivery for items in their original condition.

• Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds:

• Once the returned item is received and inspected, refunds are processed to the original payment method within 7–10 business days.

Custom & Bulk Orders:

• Custom-made, special orders, and container shipments are non-refundable, except in the case of damage or defects.

Exchanges:

• Contact us within 14 days of delivery if you would like to exchange an item.

Non-Returnable Items:

• Gift cards and sale items are not eligible for return.