Privacy Policy

A legal disclaimer

​Effective: 1 September 2025

This Privacy Policy explains how Quamba Technologies (Pty) Ltd T/A Malawi Cane Collection ("we", "our", or "us") collects, uses, discloses, and safeguards your information when you visit our website https://www.malawicanecollection.co.za, or interact with us via email, phone, or social media.

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We are committed to protecting your personal information and your right to privacy, in accordance with the Protection of Personal Information Act (POPIA) in South Africa and, where applicable, the General Data Protection Regulation (GDPR).

1. Company Details

• Company Name: Quamba Technologies (Pty) Ltd

• Trading As: Malawi Cane Collection

• Registration Number: 2012/221065/07

• Country of Registration: South Africa

• Email: hello@malawicanecollection.com

• Phone: 082 688 9636

• Website: https://www.malawicanecollection.com

2. Information We Collect

We collect personal and non-personal information in the following ways:

2.1 Personal Information

This may include:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment details (handled securely via third-party processors)

• Order history and preferences

2.2 Non-Personal Information

• Browser type and version

• IP address

• Device information

• Cookies and usage data

3. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate regarding orders, queries, or customer service

• Send updates, promotions, or newsletters (with consent)

• Improve our website, services, and customer experience

• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Trusted third-party service providers (e.g. payment gateways, couriers, IT service providers) only to the extent necessary to deliver our services

• Regulatory authorities if required by law

All third parties are bound by confidentiality and data protection agreements.

5. Cookies

Our website uses cookies to enhance user experience and collect analytical data. By using the site, you consent to the use of cookies. You can manage cookie preferences via your browser settings.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes described above

• Comply with legal and accounting obligations

• Enforce our agreements

7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Correct or update your personal data

• Withdraw consent for direct marketing

• Lodge a complaint with the Information Regulator (South Africa)

To exercise your rights, contact us at hello@malawicanecollection.com

8. Data Security

We implement appropriate security measures to protect your data from unauthorised access, alteration, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Cross-Border Transfers

If personal information is transferred outside South Africa (e.g. via cloud-based services), we ensure the data is protected with appropriate safeguards in line with POPIA and, where applicable, GDPR requirements.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend you review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "Effective Date." Continued use of our website constitutes your acceptance of any changes.

12. Contact Us

If you have any questions about this policy or wish to exercise your rights, please contact:

Malawi Cane Collection
Email: hello@malawicanecollection.com
Phone: 082 688 9636
Website: https://www.malawicanecollection.com